At Qatar Moving Services, we strive to provide reliable and professional moving services. This Refund Policy explains when refunds may be available for our services.

Booking Cancellation

• Cancellations made 24 hours or more before the scheduled moving date may be eligible for a full refund of any advance payment.
• Cancellations made less than 24 hours before the scheduled move may incur a cancellation fee.
• If no advance payment has been made, no refund will apply.

Rescheduling

Customers may request to reschedule their move based on availability. We recommend notifying us as early as possible to avoid additional charges.

Service Cancellation by Us

If we are unable to provide the agreed service due to unforeseen circumstances, customers will receive a full refund of any advance payment or the option to reschedule at no additional cost.

Non-Refundable Charges

The following are generally non-refundable:

• Completed moving services
• Additional services requested during the move
• Charges caused by customer delays or incorrect information
• Last-minute cancellations (less than 24 hours before the scheduled move)

Damaged or Missing Items

We take every precaution to protect your belongings. If you believe an item has been damaged or is missing during the move, please contact us within 24 hours after delivery. We will investigate the issue and work toward a fair resolution.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.